We're here to help.

Questions, feedback, or trouble with Envault? Reach out and a real person will get back to you.

Contact us

Email us anytime. We typically respond within 1 to 2 business days.

support@rusticvibemedia.com

When you write in, telling us your device model and iOS version helps us help you faster.

Common questions

I forgot my PIN. Can you recover my vault?

No. Envault has no PIN recovery and no backdoor, by design. Your PIN is what encrypts your data on the device, and it is never sent anywhere. If it is lost, the data cannot be recovered by us or anyone else. This is what keeps your vault private, so please keep your PIN somewhere safe.

Is my data backed up to the cloud?

No. Everything in Envault stays encrypted on your device. The app makes no network connections at all, and nothing is uploaded to us or any third party. Deleting the app removes its data.

How do I restore my Envault Pro purchase?

Open Envault, go to Settings, tap Envault Pro, and choose Restore Purchases. Your one-time purchase is tied to your Apple Account and restores for free on your devices.

Can I have more than one vault?

Envault Pro lets you set up more than one vault, each with its own PIN. A separate PIN opens a separate, isolated vault, so you can keep an everyday vault that is complete on its own. Nothing on screen reveals that any other vault exists.